At Pinoy of America, we want you to shop with confidence. Every order is carefully packed, and we're committed to providing fast shipping and a fair, transparent return process.

Shipping

Free Domestic Shipping

We offer FREE standard shipping on all U.S. orders. No minimum purchase is required.

Order Processing

Orders are typically processed within 1–4 business days. During holidays, product launches, or periods of high order volume, processing times may be slightly longer.

Many of our products are fulfilled through Amazon Multi-Channel Fulfillment (MCF), allowing for fast and reliable delivery. Other products are carefully packed and shipped directly from our warehouse in Northwest Ohio.

If your order contains products shipping from different fulfillment locations, you may receive multiple packages at no additional cost.

Order Tracking

Once your order has shipped, you'll receive an email with tracking information so you can follow your package from our warehouse to your doorstep.

Shipping Address

Please verify your shipping address before placing your order. We are unable to guarantee address changes once an order has entered processing.

If an order is returned because an incorrect or incomplete shipping address was provided, the customer is responsible for any additional shipping charges required to resend the package.

Returns & Refunds

We hope you love your purchase! If you're not completely satisfied, we're here to help.

Standard Returns

Most new, unused items may be returned within 30 days of delivery.

To qualify for a return, items must:

• Be unused and in their original condition.
• Include all original packaging.
• Be free of damage caused after delivery.

We proudly offer free shipping on all domestic orders, but shipping still costs us approximately $5 per shipment. For returns that are not the result of our error or a defective product, a $5 shipping fee (our average outbound shipping cost) will be deducted from your refund. Customers are also responsible for the cost of shipping the item back to us.

If your return is due to our mistake or a manufacturing defect covered under our warranty, we will provide a prepaid return shipping label and no shipping fees will be deducted.

Incorrect Item Received

If you receive the wrong item, please contact us within 30 days of delivery.

We'll provide a prepaid return shipping label and send the correct item at no additional cost.

Damaged or Defective Products

We stand behind the quality of our products. If your item arrives damaged or has a manufacturing defect, it is covered by our 60-day limited warranty from the date of delivery.

To start a warranty claim, please email us with:

• Your order number
• A brief description of the issue
• Photos showing the damage or defect

Once reviewed, we'll repair, replace, or refund the item at our discretion. We will also cover all shipping costs associated with approved warranty claims.

This warranty covers manufacturing defects only. It does not cover damage caused by misuse, accidents, normal wear and tear, improper care, modifications, or cosmetic wear that occurs through regular use.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made products
• Clearance or final sale items
• Gift cards
• Items that have been used, worn, altered, or damaged after delivery

Refund Processing

Once your return is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds are issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear on your account, depending on your financial institution.

Questions?

If you have any questions about your order, shipping, returns, or warranty coverage, we're always happy to help.

Email: contact@pinoyofamerica.com

Thank you for supporting Pinoy of America and helping us celebrate Filipino culture around the world.