Frequently asked questions

  • Unless otherwise noted on the product page, all of our jewelry is crafted from stainless steel and is hypoallergenic. Stainless steel is durable, resistant to tarnishing, and an excellent choice for everyday wear, including for those with sensitive skin.

  • Yes! Unless otherwise stated, all of our jewelry is hypoallergenic, nickel-free, and lead-free, making it comfortable for most people with sensitive skin.

  • Our stainless steel jewelry is designed to last. Silver stainless steel pieces are highly resistant to fading and tarnishing, while our gold jewelry features a durable gold plating over stainless steel for lasting beauty. Like all jewelry, normal wear over time can affect the finish, especially with frequent exposure to water, chemicals, or friction. Proper care will help your jewelry stay beautiful for years.

  • To keep your jewelry looking its best: Remove jewelry before swimming, showering, or exercising. Avoid contact with perfumes, lotions, hairspray, cleaning products, chlorine, and other harsh chemicals. Wipe your jewelry with a soft cloth after wearing. Store your jewelry in a cool, dry place when not in use. Avoid prolonged exposure to moisture or humidity.

  • Our Capiz jewelry is proudly handcrafted in the Philippines by skilled artisans. Every piece celebrates traditional Filipino craftsmanship while supporting local artisans.

  • Most of our orders are fulfilled through Amazon Multi-Channel Fulfillment (MCF). This means your order may be packed and shipped from an Amazon fulfillment center, allowing us to provide faster shipping and reliable delivery across the United States. Although Amazon helps us fulfill many orders, your purchase is always made directly from Pinoy of America, and our team is here to assist you with any questions. If an item is not fulfilled through Amazon MCF, it will be carefully packed and shipped directly from our warehouse in Northwest Ohio.

  • Orders are typically processed within 1–4 business days before they are shipped. Once your order is on its way, you'll receive an email with tracking information.

  • Not at this time. Our current collection features premium gold-plated stainless steel and stainless steel jewelry, offering beautiful designs with exceptional durability at an affordable price. We hope to expand into solid 14K gold jewelry in the future.

  • Yes! Gift certificates are available in $10, $25, $50, and $100 denominations. They're a wonderful gift for birthdays, graduations, holidays, anniversaries, or anyone who loves Filipino-inspired jewelry.

  • We accept returns on eligible items within 30 days of delivery. Items must be unused and returned in their original packaging. Sale items, discounted merchandise, and gift certificates are final sale. Please visit our Shipping & Returns page for complete details.